Our solutions

Aidon @ Your Service

AMI (Advanced Metering Infrastructure) is a crucial part of your energy distribution system, providing you with the necessary data for invoicing, while securing energy distribution and grid maintenance processes.

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Aidon One

Aidon One is a browser-based service for managing the distribution network and related field work. Aidon One gathers the information needed in metering work, distribution network maintenance and customer service on a map.

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Head-End System

Aidon’s total offer includes all elements for a complete AMM system. Our system can be seamlessly integrated with the DSO’s information system environment.

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Smart Energy Service Devices

Aidon’s 6000 and 7000 series Energy Service Devices (ESD) combine a meter, connectivity, versatile sensors, and interfaces with high performance.

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IoT connectivity

The choice of communication technology plays a key role in the perfomance and reliability of the AMM system. Aidon offers connectivity technologies for different needs and circumstances, and they can be combined to deliver the best solution for the customer. The connectivity can also be obtained from us as a service.

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Aidon @ Your Service

AMI (Advanced Metering Infrastructure) is a crucial part of your energy distribution system, providing you with the necessary data for invoicing, while securing energy distribution and grid maintenance processes.

Retaining a high AMI service level requires dedicated care and maintenance of the system environment, as well as expert resources. Meanwhile, the accelerated pace of technical development and rapid changes in the operating environment increasingly place demands on your solutions.

More and more companies also in the energy sector are transitioning system operation and maintenance activities to benefit from the ‘as-a-service’ model. This helps to ensure their systems utilise the latest technologies, without binding their in-house experts to take care of this.

If you are looking for a partner who can bring you peace of mind, Aidon – with our extended service ­­portfolio – is ready to offer you a helping hand.

That is what Aidon @ Your Service is about. Our service offering helps you get the most out of your AMI investment throughout its lifetime. Our teams work closely with you to provide a service package that is designed to meet your needs. Following a collaborative assessment, we tailor a solution to suite your requirements from the following offering:

  • AMI Services: We take care of your head-end system, communication infra and the devices, including their monitoring, maintenance and updates. If you prefer to run your AMI as a SaaS model instead of investing in an on-premise set-up, our ACloud is the solution for you.
  • Project management services: From large-scale AMI roll-outs to smaller upgrade projects or special tasks, you can rely on the experienced Aidon experts who provide you with the support to your need.
  • Power grid management (PGM): Leveraging the data provided by the meters, our PGM applications enable monitoring the status of the grid, planning maintenance operations and pinpointing faults and deviations to secure a reliable distribution of electricity.
  • Expert services and daily support: Our service desk supports you with daily queries and trouble shooting. Our trainings help you keep your in-house expertise up to date – and when needed, our consultancy services fill in the remaining competence gaps.

Once your service package is in use it will start delivering benefits, including:

  • dedicated support with flexibility,
  • transparency and predictability of your operating costs,
  • efficiency in managing your resources, allowing your experts to focus on their expertise areas,
  • proactive approach to your day-to-day operations
  • future-proofing your system and services

From reactive to proactive, our technology, service offering, and experts enable a high level of reliability to your AMI operations. Putting the customer first is a core value at Aidon.

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Aidon One – one service for power grid management, metering work and customer service

Aidon One is a browser-based service for managing the distribution network and related field work. Aidon One gathers the information needed in metering work, distribution network maintenance and customer service on a map.

Aidon One can be used in the office on computer screen and in the field with mobile devices. Aidon One’s functionalities are separate modules from which the DSO can compile a suitable package and flexibly complement it as needed.

Take Aidon One into use, when you want to

  • know the daily status of meter readings in each metering point
  • follow the status of the reading system’s communication network and see fault situations on a map
  • view grid components on a map
  • receive information of the alarms in the low voltage network on a map view
  • manage field work
  • schedule statutory network site inspections and prepare inspection reports
  • inform about events concerning distribution network maintenance
  • allow your customers to report about faults and other observations on the grid and receive them as work orders

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Aidon One – the only service you need

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Head-End System

Aidon’s total offer includes all elements for a complete AMM system. Our system can be seamlessly integrated with the DSO’s information system environment.

DSO's information systems
Aidon Gateware
Head-End System
Gateware Head-End System (“HES”) receives and reads metering information, as well as event logs and status information, from the smart devices and makes this information available for the head-end system users and other business systems. Gateware is also responsible for the possible configuration changes for the devices during operation time.
Aidon Linkware
Aidon Linkware provides integration interfaces to DSO’s information systems. Various interfaces and technologies are available (Web Services, XML files, flat files).
Aidon Gateware
Aidon Gateware provides management and execution of various AMM tasks based on scheduling as well as ad hoc operations towards the devices. Gateware contains a graphical user interface for the use of DSO’s system operators.
Aidon Meteringware
Aidon Meteringware is a scalable connectivity engine for efficient data collection and storage from the smart devices. Live information on device communication topologies is used in the communication optimization.
Support System
Support System enables remote access to the Head-End System and devices for troubleshooting and maintenance.
Software Update System
Software Update System enables remote upgrading of Energy Service Devices in the field.
2G/3G/4G network or utility’s own Ethernet network is used for connecting the Energy Service Devices with the reading system.
Aidon Energy Service Device, master
Aidon Energy Service Device (ESD) consists of a meter and a system module with a communication unit. Master ESD connects with Slave ESDs via an RF mesh network or a RS-485 loop network. It uses WAN/LAN connection to connect with the reading system. In stand-alone installations, the ESD uses a direct P2P connection to the reading system.
The ESD devices form an interconnected RF mesh Neighbourhood Area Network for data transmission.
Aidon Energy Service Device (ESD) consists of a meter and a system module with a communication unit. Slave ESDs connect with a Master ESD via an RF mesh or an RS-485 loop network.
ESD, slaves

Find out more about the various system elements by clicking the +-buttons above.

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Smart Energy Service Devices

Aidon’s 6000 and 7000 series Energy Service Devices (ESD) combine a meter, connectivity, versatile sensors, and interfaces with high performance.

The device has a clear design, a robust structure, and it is easy to install. Remote upgradability enables the deployment of new applications and activation of new functionality during the device’s lifecycle. The reliable device platform is designed to meet the requirements and demanding conditions of the Nordic distribution network companies.

The new 7000 series devices come with unprecedented features such as the High-Speed Data Collection interface with extremely accurate sampling capability for versatile and real-time controls and diagnostic applications.

Benefits of modularity

The energy service device consists of an electricity meter and a system module. The purpose of the meter is to measure energy consumption and produce information based on it at specified intervals, for example 15 or 60 minutes. The measurement data is transmitted to the system module of the device for processing. The system module controls the meter and enables provision of time-stamped registry values, control of loads, monitoring of power quality, registration of power outages and fault information, as well as the reading of external status information.

The measuring data is further processed by the Energy Service Device’s system module. The system module controls the meter and enables provision of time-stamped registry values, control of loads, monitoring of power quality, registration of power outages and fault information, as well as reading of external status information. The system module also takes care of communication between the Energy Service Device and the head-end system.

The system module takes care of the data transmission of the energy service device, and the type of the module is selected according to the used communication technology. A system module separate from the meter makes it possible to introduce new communication technology during the system lifecycle without changing the meter.

7000 series energy service devices

6000 series energy service devices

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IoT connectivity

The choice of communication technology plays a key role in the perfomance and reliability of the AMM system. Aidon offers connectivity technologies for different needs and circumstances, and they can be combined to deliver the best solution for the customer. The connectivity can also be obtained from us as a service.

There are several factors that influence the choice of the most appropriate connectivity solution. These include:

  • Amount and density of metering points
  • Geographical topology
  • Technological and operational requirements, such as the amount of data and the need for the real-time availability of data
  • Availability of suitable IoT networks and their capacity
  • Initial investment and operational lifecycle costs
  • Schedule of roll-out and transition phase into the new solution

The right connectivity technology to the right place

The needs of distribution system operators vary from company to company, and so does the choice of the most suitable IoT connectivity solution.  Even within the same distribution network area, there may be areas with very different consumption profiles, populations and geographies. Combining different technologies to a hybrid solution allows utilisation of the advantages of each technology in the most suitable locations for them.

The Aidon connectivity offering consists of the following connectivity technology options and their combination:

  • Radiobased RF Mesh network
    The energy service devices use each other to build mesh networks that re-route automatically.  In this solution, the slave devices transmit data via other devices or directly to the master device. Master devices use 2G/4G connection to communicate with the head-end system. Alternatively, the utility’s own Ethernet connection can be used. The RF solution is particularly suitable for urban and suburban areas where metering points are close enough to each other to create a mesh network.
  • Point-to-Point (P2P)
    In the point-to-point solution the metering devices are in direct connection with the head-end system via LTE-M / NB-IoT network, using their own IoT subscription. In terms of accessibility, capacity and cost, this solution is best suited for remote destinations and to metering points with high consumption, such as industrial sites.

Aidon helps customers in designing the best solution for each purpose. This is to ensure flexibility and scalability of the connectivity during installations and throughout the whole system lifecycle, for example in case the amount of transferred data increases or operator services develop.

Flexible service package

For customers who prefer to obtain connectivity as a total service at a fixed price, Aidon’s Connectivity as a Service offering is the choice. In the service, Aidon is responsible for the connectivity between the devices and the system according to the agreed service level. The service includes the choice of the most suitable IoT operator service with data subscriptions, as well as a  service agreement with the selected operator, provided by Aidon. Aidon’s technology expertise is available for the customer as part of the service. Thanks to this, the customer company does not have to devote its own resources in the managing, monitoring and maintaining mobile connectivity for AMI.

In addition, the customer can take advantage of our eSIM service, which guarantees reliable, flexible and operator-independent IoT connectivity throughout the system lifecycle. Devices equipped with an eSIM solution can be automatically or in a controlled manner transferred to another operator’s service to ensure, for example, the required service level or competitive pricing.